Frequently Asked Questions
Answers to common questions about orders, payments, solar sizing, and delivery.
Q: How do I order on Kitali?
Browse our catalog, click "Add to Cart" or "Buy Now", enter your delivery address, select your preferred payment method (M-Pesa, card, or bank transfer), and confirm. You will receive immediate order confirmation.
Q: What payment methods do you accept?
We accept M-Pesa (Till / Paybill / STK Push), Airtel Money, Visa & Mastercard, direct bank wire transfer, and pay on delivery for eligible Nairobi destinations.
Q: How do I know what solar equipment size I need?
Our certified solar engineers provide free solar sizing advice! Chat with us directly on WhatsApp at 0781 111 118 with your expected electrical load (lights, TV, fridge, water pump) and we will configure the exact panel, battery, and inverter size for you.
Q: How long does delivery take?
Nairobi deliveries arrive same-day or within 24 hours. Countrywide deliveries across Kenya arrive within 24–48 hours via Fargo Courier, G4S, or Speedaf Express.
Q: Where is your physical store located?
Our showroom is at RNG Plaza, 4th Floor, Shop S41, Ronald Ngala Street, Nairobi CBD. You are welcome to visit Monday to Saturday from 7:00 AM to 6:00 PM.